Desk Head, Channels Infrastructure at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Desk Head, Channels Infrastructure

Job Identification: 42
Location: Lagos
Job Schedule: Full time

Job Description

  • Perform configurations, problems, incidents, IT service continuity and supply
  • Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
  • Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
  • Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
  • Avail and equip the team with knowledge on best practices and procedures in Channels System domain
  • Drive Incident and Problem management
  • Test, debug, document and analyze performance of channels applications and infrastructure components
  • Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels


  • Minimum of a first degree or its equivalent in a IT related discipline
  • Masters or a recognized professional certification will be an added advantage


  • 5+ years of experience in channels system support/ administration
  • 1+ years of management experience


  • Proficient knowledge of infrastructure design, implementation and operations
  • Proficient knowledge of infrastructure and service delivery
  • In-depth understanding of service management tools for event management, provisioning and monitoring
  • Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
  • Sound strategic planning and management skills

Skill / Competencies
Core SFIA 5 Skill Requirements:

  • Network Planning (NTPL 5)
  • Availability Management (AVMT 4)
  • Service Level Management (SLMO 4)
  • Application Support (ASUP 4)
  • IT Operations (ITOP 3)
  • Problem Management (PBMG 3)
  • Service Desk and Incident Management (USUP 3)

Other SFIA 5 Skill Requirements:

  • Requirements Definition and Management (REQM 3)
  • Learning Delivery (ETDL 3)

Application Closing Date
1st February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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