Team Lead, Channels Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Channels Support

Location: Head Office, Lagos
Job Type: Full Time

Job Description

  • Lead effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
  • Drive technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure
  • Lead proactive monitoring, operation and maintenance of channels applications and infrastructure (FEP, First Mobile, First Online, Agent Banking, USSD etc.) to maintain and support operations and ensure compliance to relevant standards
  • Work with Enterprise Architects to manage the track of information on all channels assets
  • Lead effort to develop and configure channels infrastructure from conceptualization through stabilization
  • Manage configurations, problems, incidents, IT service continuity and supply
  • Manage effort to test, debug, document and analyze performance of channels applications and infrastructure components


  • Minimum of a First Degree or its equivalent in a IT related discipline
  • Masters or a recognized professional certification will be an added advantage


  • 7+ years of experience in channels system support/ administration
  • 4+ years of management experience


  • Proficient knowledge of infrastructure design, implementation and operations
  • Proficient knowledge of infrastructure and service delivery
  • Proficient knowledge of structured systems analysis and design, and software development life cycle
  • In-depth understanding of service management tools for event management, provisioning and monitoring
  • Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.

Skills / Competencies:
Core SFIA 5 Skill Requirements:

  • Business Risk Management (BURM 4)
  • Continuity Management (COPL 4)
  • Network Planning (NTPL 5)
  • Network Design (NTDS 5)
  • Capacity Management (CPMG 4)
  • Availability Management (AVMT 5)
  • Service Level Management (SLMO 5)
  • Application Support (ASUP 5)
  • IT Operations (ITOP 4)
  • Problem Management (PBMG 4)
  • Service Desk and Incident Management (USUP 4)

Other SFIA 5 Skill Requirements:

  • Requirements Definition and Management (REQM 4)
  • Emerging Technology Monitoring (EMRG 4)
  • Learning Delivery (ETDL 3).

Application Closing Date
1st February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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