British High Commission (BHC) Job Recruitment

British High Commission (BHC) Job Recruitment

• To support the effective
  day-to-day running of BMATT’s travel team, providing a quality and
  efficient service to staff and stakeholders in compliance with FCO policy
  and post regulations.

• Plan and run an efficient
  travel booking scheme
• Provides information concerning
  fares, availability of flights and accommodation
• Provide excellent and efficient
  solutions to problems that may arise with travel bookings. Support to the
  overall BMATT travel team within the budgeted resources
• Provides answers about travel
  policies and processes
• Confers with clients by
  telephone, writing or in person to answer questions regarding services and
  travel preferences
• Process information-compiling,
  categorization, calculating, auditing and verifying data within the
  budgeted resources
• Other duties as may be assigned
  by Line Manager.

• Previous experience in Travel
  administration e.g. in travel agent role.
• Customer service orientation
  and attention to details at all times.
• Experience of working in a Team
  to deliver a quality service in a high-pressure environment.
• Ability to handle multiple
  assignments and prioritise.
• A good command of English
  language – both verbally and in writing.
• Flexible approach to problem
  solving with an ability to think on their feet.
• Demonstrate good interpersonal
  skills.
• A self-starter able to work
  with minimal supervision. A positive attitude is essential.
• Good organisational skills –
  capable of working quickly and accurately.
• Proficient use of Microsoft
  Office tools.

• Familiar with the principles
  and processes for flight and hotel bookings.
• Experience of working in a
  travel agency
• Reliability and experience of
  working in security sector reform or with the military.

• Making Effective Decisions,
  Leading and Communicating, Managing a Quality Service, Delivering at Pace.

• Please complete the application
  form in full as the information provided is used during screening.
• Please check your application
  carefully before you submit, as no changes can be made once submitted.
• The British High Commission
  will never request any payment or fees to apply for a position.
• Employees recruited locally by
  the British High Commission in Abuja are subject to Terms and Conditions
  of Service according to local employment law in Nigeria.
• All candidates must be legally
  able to work and reside in the country of the vacancy with the correct
  visa/work permit status or demonstrate eligibility to obtain the relevant
  permit.
• The responsibility lies on the
  successful candidate to; The British High Commission do not sponsor
  visas/work permits except where it may be local practice to do so.
• Employees who are not eligible
  to pay local income tax: e.g. certain third-country nationals and
  spouses/partners of UK diplomats will have their salaries abated by an
  equivalent amount.
• Information about the Foreign
  and Commonwealth Office Competency Framework can be found on this link:
  https://www.gov.uk/government/publications/civil-service-competency-framework
  Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
• Reference checking and security
  clearances will be conducted on successful candidates.
• If you don’t already hold a
  valid SA Police Clearance Certificate, we recommend that you apply for the
  certificate at the time of your application.

• To lead and manage the Freight
  and Travel team of the British Deputy High Commission Lagos providing
  quality and efficient service in the movement of freight for the Mission
  and One HMG (Her Majesty’s Government) Partners, across the Nigeria
  Network, and the provison of travel services for staff and stakeholders.
• The jobholder will be expected
  to facilitate clearance and delivery of all consignments belonging to the
  British High Commission and officers of the Mission including project
  supplies for Department for International Development (DFID) funded
  projects and programmes.
• In addition the jobholder will
  be expected to support the local, regional and international travel needs
  for officers and staff of the Mission.

• Co-ordinate arrival and
  departure arrangements for UK Based staff in the BDHC Lagos and BHC Abuja,
  including officers of the Department for International Development, and
  the British Council, as these relate to the movement of their personal
  effects.
• Provide guidance to new arrivals
  expected at Post relating to shipping and clearance of heavy baggage and
  UAF consignments and advise timelines for expected delivery.
• Liaise with Pickfords on the
  movement of all heavy baggage consignments to and from Post and issue call
  forward notices on completion of pre-clearance.
• Check and approve draft
  shipping documents for all origin agents and provide guidelines for the
  despatch of consignments to Post.
• Establish, develop and maintain
  useful contacts at the Nigeria Immigration Service, Nigeria Customs
  Service and Nigeria Ministry of Foreign Affairs.
• Follow up approvals with
  relevant government ministries, departments and agencies including the
  Ministry of Foreign Affairs and respond to queries from the Ministry of
  Foreign Affairs and agencies pertaining to approvals for clearance.
• Liaise with clearing agents
  over clearance of general goods including personal effects, motor
  vehicles, furniture/fittings, medical supplies and perishables and
  supervise their deliveries, safe keep and/or storage.
• Carry out goods inspections at
  the air and seaports as required and attend to any discrepancies.
• Registration of Diplomatic
  vehicles with the Ministry of Foreign Affairs and issuance of number
  plates to officers and official vehicles.
• Process and obtain permission
  to sell from the Ministry of Foreign Affairs for vehicles imported under
  diplomatic privilege.
• Obtain vehicle travel documents
  for officers and official vehicles and maintenance of an up to date
  vehicle list for the Mission.
• Processing and obtaining
  re-entry visas and Diplomatic Identity Cards for members of the UK based
  staff.
• Process and obtain End User
  Certificate from the Office of the National Security Adviser (ONSA) for
  the Missions Armoured vehicles importation.
• Process requisitions and
  purchase orders for freight clearances and check invoices submitted for
  payment.
• Process payments for agents for
  clearance of all imports for the Mission including import and export of AF
  bags.

• 2 x A2 (L) Freight / Travel
  Staff.

• Management of Freight, Bags and
  Postage Budgets
• Management of Travel Budget
  (Lagos)
• Management of Freight Clearance
  Budget (General Goods and Motor Vehicles) Abuja
• Management of DFID Clearance
  Budget for Goods and Project Supplies

• Minimum of a Bachelor’s Degree
  in any of the Social Science disciplines
• At least 3 years relevant
  experience in Cargo / Freight Management, Travel and Protocol 
• An excellent command of the
  English language – oral and written
• Excellent communication and
  collaboration skills including the ability to work with colleagues across
  departments
• Good problem solving skills and
  ability to think outside the box to deal with complex issues
• A self starter who is able to
  work with very minimal supervision delivering a quality service
• Good organisational and
  analytical skills
• Proficient use of Microsoft
  Office tools – Word, Outlook, Excel.

• Familiarity with the clearance
  and delivery processes for diplomatic shipments and International Donor
  Consignments for DFID sponsored projects
• Familiarity with the
  Accreditation process for qualifying Diplomats
• Good contacts base at relevant
  agencies including the Nigeria Customs Service, Nigeria Immigration
  Service, Federal Airports Authority of Nigeria and the Nigerian Ministry
  of Foreign Affairs, and ability to engage
• Use of Import Duty Exemption
  Cerificates for clearance of Non-Diplomatic goods

• Leading and Communicating,
  Collaborating and Partnering, Managing a Quality Service, Delivering at
  Pace

• The successful applicant will
  have access to a range of Learning and Development opportunities including
  in-house e-learning, Civil Service Learning and training offered by the
  Diplomatic Academy Regional Team (DART).

• Full time position, with core
  working hours between 7.30am – 3.30pm, Monday to Thursday and 7.30am –
  12.30pm on Friday. However, the job holder will need to be flexible to
  respond to occasional time bound assignments as these arise.

• Employees recruited locally by
  the British High Commission are subject to the Terms and Conditions of
  Service according to local employment law in Nigeria.
• All applicants must be legally
  able to work in the country of application with the correct visa/status or
  work permit.
• Employees who are not eligible
  to pay local income tax: e.g. certain third-country nationals and
  spouses/partners of UK diplomats will have their salaries abated by an
  equivalent amount.
• Reference and security
  clearances checks will be conducted.
• Any questions you may have
  about this position will be answered during the interview, should you be
  invited.
• Information about the Foreign
  and Commonwealth Office Competency Framework can be found on this
  link: https://www.gov.uk/government/publications/civil-service-competency-framework
• Successful candidates not
  resident in Country will be personally liable for costs and arrangements
  to relocate, including accommodation and work permits.
• Complete the application form
  in full as the information provided will be used for screening purposes.
• Check your application and
  attachments before you submit your application, as you will not be able to
  make any changes once submitted.
• The British High Commission
  will never ask you to pay a fee or money to apply for a position.