Jumia Nigeria Job Recruitment (3 Positions)

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

1) Job Title: Chief Operating Officer – Jumia

Location: Lagos,  Nigeria
Job type: Full Time
Department: Operations – Operational Excellence

Job Objective

  • The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
  • Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives

Responsibilities

  • Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
  • Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
  • Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives, the Jumia Mall Country COO will benefit strong support from the Country CEO.
  • The Jumia Mall Country COO challenges are described as below: • Management: Managing the functions of the following teams such as:
    • Customer experience
    • Vendor experience
    • Customer Service
    • IT local resources
  • Leading recruitment when necessary.
  • Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted projects & get support, as many of the Ops projects are transversal.
  • Projects/routines definition & execution
    • Understanding the central improvement projects and ensuring their sharp and timely local execution
    • Ensuring strict execution of the centrally defined routines
    • Developing Customer & Vendor Experience awareness across the country’s different services, through training  &   communication centralising all actions.
    • Gather detailed feedback from customers & vendor
    • Feed central team with feedback synthesis and the related necessary improvements
    • Lead and implement necessary improvements at a local level.

Qualification & Experience

  • Bachelor’s Degree or MBA in any field from a recognised and accredited University.
  • 8-10 years work experience and at least 5-6 years’ work experience at a senior operations management level.
  • Deep knowledge of customer/vendor Experience best practices in e-commerce or retail industry
  • Excellent interpersonal and influencing skills
  • Problem solving and quick decision-making ability.
  • Proven experience in target setting and ability to efficiently manage multifunctional team
  • Ability to get Hands on with the team & results oriented • Well organized and excellent communication skills

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2) Job Title: After-sales Manager

Location: Lagos
Job Type: Full Time
Department: Services – fulfillment – Aftersales

Job Objective 

  • Responsible for accurately processing return of items from customers by evaluating the customer claims and products details.
  • Manages the process for items going to inventory, vendors and customers.

Key Responsibilities
Aftersales Process and Team Management:

  • Oversee the process of receiving and reconciliation of packages from Network team
  • Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
  • Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
  • Queue management of items in transit to and items received at the aftersales
  • Performance management including appraisals and training of the Aftersales team on new systems improvements 
  • Improve overall efficiency in Aftersales by suggesting systems improvement 
  • Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information. 

Qualification & Experience 

  • Bachelor’s degree (Logistics Supply Chain,) or a good degree
  • Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc
  • Minimum of 4 years FMCG, or warehouse management or order management experience      
  • Experience with quality assessment and control management
  • Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage 
  • Performance-driven, ability to handle pressure and be able to meet strict deadlines.       
  • Attention to detail and high level of accuracy and precision.       
  • Self-organization, coordination, prioritization, follow up and problem-solving skills.      
  • Excellent communication skills (written and verbal)    
  • Strong interpersonal skills and the ability to motivate staff.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3) Job Title: SLA and Planning Manager – Jumia

Location: Lagos
Department: Services
Job Type: Full Time

Job Objective

  • Oversee Cost planning topics for Jumia Services. Facilitating all Jumia Services departments know their budget and actual costs to achieve their KPIs and targets.

Key Responsibilities
Budget and Cost Management:

  • Analyse all revenue and cost flow and materials consumption for Jumia Services and maintain control on the same.
  • Assist to manage all Jumia Services department budgets and monitor daily actual fulfillment expenses and JS effective pricing.
  • Collaborate with all stakeholders to continuously improve the fulfillment costs and spending via clear & measurable optimization costs
  • Share daily projections of actual spending Vs budget and flag any possible deviation from the agreed plan.
  • Ability to use available tools to facilitate and provide a timely and directive cost reporting and deep-dive analysis for the Management about fulfillment costs deviation from plan.
  • Prepare and share annual CAPEX additions plan with JS CM, FPA & Cross-Country planning manager.
  • Work closely with JSCM, CFO, HoD & HOCs on preparing the bottom-up plan & alignment with the top down for the Country
  • Assist HoD to efficiently prepare, plan & monitor their service pricing.
  • Monthly validation monitor of effective service pricing
  • Interprets, projects & evaluates Country’s spending.
  • Fully owns and manage the JS country planning tool (SLA planning tool)
  • Participate in all Country standup meetings & T1 war rooms

Operations and performance & people management:

  • Works closely with HoD on improving productivity and optimizing costs
  • Work closely with HR BP to maintain a monthly up to date employee list and depts
  • Always assist all new product development and improvement in all existing products and ensure optimal inventory level.
  • Ensure that all financial processes associated with warehouse for each financial month, quarter and year-end are executed accurately and in a timely manner at Executive level

Qualifications & Experience

  • Bachelor’s Degree (Finance, Business Administration, Economics)
  • Expert with Google suite and MS office, mainly google sheets and excel with excellent command of all key formulas and including Excel formulas, pivot tables & macros creation.
  • Good Relevant professional certification in Finance, planning and Analysis.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Copyright @2020. cmerije.com