First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

1) Job Title: Team Lead, Fintech Engagement

Ref Id: 20000017
Location: NG-LA-Lagos
Work Locations: Cards And Channels
Job: ALT Channels
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Banking Officer Grade Range – To : Assistant Manager

Job Objective (s)

To identify potential collaborations with FinTech partners or Tech-startups to build innovative solutions with speed and faster time to the market, through the use of unique services based on operational and business requirements.

Duties & Responsibilities

Oversee the identification of potential FinTech’s, tech start-ups and ecosystem partners to create value for the banks customers via the most convenient channels and ultimately creating stickiness for the bank’s products.
Drive Identification of specific FinTech’s that will help the Lab fulfil its mandate in building new digital experiences and deepen its visibility in the Fintech ecosystem space while strengthening the bank’s competitive advantage.
Utilize framework of engagements between the FinTech’s and the Bank to harness ideas generated in building new products in the Lab.
Research and information gathering of market trends and needs, evaluate research results to deliver competitive differentiation products that meets the bank’s digital strategic objectives.
Responsible for forging new relationships with relevant external organizations and networks in enhancing value propositions on either current product offerings or new products of the Bank especially with partnerships that require technical integrations: FinTech’s, Hubs, and other partners within the industry.
Work strategically with software and digital partners within the marketplace.

Job Requirements
Education:

First Degree Computer Science or Engineering

Experience:

Minimum experience – Over 7 years’ experience business strategy & analysis into consumer facing products.

2) Job Title: Market Service Coordinator, Digital Platforms Management

Ref No: 2000002Z
Location: Lagos
Job: MKTING & REL MGT
Organization: MD/CE DIRECTORATE
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective (s)

Responsible for optimising the Banks digital platforms, integration of marketing and corporate communication efforts across the digital platforms. Maintenance of websites. Oversee the build and management of webpages, landing pages and microsite. Ensure sites and Apps are properly performing at optimal and are available to users. Tests speed of access and improve upon loading speed.
Responsible for managing all SEO activities such as link building and keyword strategy to increase rankings of website/webpages on all major search networks. Manage execution of paid search campaigns, programmatic and reach advertising efforts across bank-owned and sourced channels.

Duties & Responsibilities

Oversee the development of webpages, landing pages, microsite etc. for digital marketing campaigns in line with defined brand guidelines
Ensure routine troubleshooting of the website and resolve identified issues
Ensure routine test on website content to ensure clear display and fast page loading times.
Work with the Web design master and Mobile / App / SEO team to ensure that are adaptable and best practices are implemented on developed webpages, microsites etc.
Advise and implement necessary website security standards.
Develop reports for relevant stakeholders describing usage rates and engagement levels
Resolve reported content issues
Drive and resolve all issues identified from Crawling Information tool and fix all broken links
Ensure upload and removal of digital content on website and owned platforms as required
Maintain and manage webmaster software
Identify and recommend improvement opportunities for FirstBank’s website
Regular site audits and vulnerability checks
Ensure relevant tools for optimizing sites are deployed are used, also ensure search engines show bank owned sites for selected queries.
Manage internal and external link details to ensure a good amount of links are pointing to bank owned sites (backlinks) for listing on top of the search results.
Work with agencies to execute and optimize programmatic, display and paid search campaigns
Support in campaign planning
Perform A/B test for landing pages, messaging and multiple user experiences
Recommend changes to Apps and website architecture, content, linking and other factors to improve SEO positions for target keywords
Oversee the deliverables of the Web design master and any other function that may be required

Qualifications
Experience:

7+ years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing. Experience in financial services, product management and investment banking/asset management will be an added advantage
Certification in a related field is an added advantage such as Certified Internet Webmaster (CIW), Java Script Specialist
Work experience in a Digital Lab, FCMG, Telecommunication, IT industry will be an added advantage

Certification:

Advertising Practitioners Council of Nigeria (APCON)
National Institute of Marketing Nigeria (NIMN)
Digital Marketing
Nigerian Institute of Management (NIM)
Chartered Institute of Marketing (CIM)
Nigerian Institute of Public Relations (NIPR)
Certified Internet Webmaster (CIW)
Any or more of these will be an added advantage.

3) Job Title: Manager, Media & External Relations

Ref No: 20000031
Location: Lagos
Job: MKTING & REL MGT
Organization: MD/CE DIRECTORATE
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective(s)

Support the Head, CRS, Media & External Relations (Unit head) to deliver corporate, financial and organisational PR activities across the Group businesses to positively enhance its reputation.
Support the Unit head to drive business goals by managing media & external stakeholder relationships as well as implementing crisis communications based on a comprehensive understanding of all media platforms/channels, including digital and social media.

Duties and Responsibilities

Media planning and guidance across the group to drive PR optimisation of events and activities
Development of press releases to meet the Group’s business goals
Dissemination of Press Release and photo stories across the media to generate publicity and positioning of the brand.
Review of Press Releases, features and other communiques across the group
Support the Unit head in building and managing media and external stakeholder relations to build local and international brand equity to influence products and services trial and consideration through engagement and editorial pitching relationships.
Facilitate media briefings and media responses; scheduling interviews and appearance across all media channels for profiling and brand positioning.
Support the team in implementing crisis management initiatives to mitigate against reputational risks and build positive PR capital
Track and measure ROI on media coverage and mentions of major campaigns along the lines of strategic business imperatives and objectives
Conduct media monitoring and analysis across news and PR channels for Banks and Holdco along the lines of agreed metrics.
News pitching of Financial Statement for use and dissemination across the media (print and electronic)
Proposal review and analysis to identify opportunities that promote brand image building and strengthened relationship with the media
Feature articles commissioning to the media to drive Top of Mind Awareness of the brand through brand positioning as a clear leader in various products and services
Coordinating media participation in event, publishing of post event reports and news stories to generate awareness, thus building brand positioning
Daily News Report to management
News monitoring and tracking across the print and electronic media
Payment processing to partners and stakeholders

Job Requirements
Education:

Minimum Education: First degree in Mass Communication, Marketing or related discipline; Legal background is an added advantage

Experience:

Minimum 12-15 years significant work experience to include a senior level at agency; Banking; Telecommunications sectors.

Professional Qualifications/certifications
Professional membership of at least 2 (local and foreign) of the following:

Advertisers Practitioners Council of Nigeria (APCON),
Nigeria Institute of Marketing (NIM);
Nigeria Institute of Public Relations (NIPR)
Chattered Institute of Marketing (CIM)UK
Chattered Institute of Public Relations UK.

4) Job Title: Market Services Coordinator, Digital Campaign Management

Ref No: 2000002Y
Location: Lagos
Job: MKTING & REL MGT
Organization: MD/CE DIRECTORATE
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective(s)

Design and manage end-to-end multi-channel digital campaign initiatives in support of Business Units and Marketing stakeholders. Implement leading practices for multi-channel digital campaign management. Formulate digital campaign strategy in alignment with KPIs and metrics goals, and take ownership of results. Coordinate digital aspects of campaigns and continuously improve channel metrics
Responsible for how FirstBank approaches and uses social media to protect brand reputation, support customer experience and digital marketing programs, engage existing and potential customers via social media platform. Responsible for defining all social media execution standards and guidelines. Responsible for development and management of social media programs as part of larger multi-channel digital marketing programs.

Duties and Responsibilities

Support development of Digital Marketing strategy
Own marketing efforts across digital channels from planning through design, execution and monitoring to deliver marketing and business unit objectives
Subject Matter Expert (SME) for all engagement with campaign management vendors
Direct strategy for campaign targeting for all digital channels (web, email, display, mobile, search, social etc.)
Obtain appropriate approvals throughout the campaign development process including concept, creative execution, and compliance.
Work with Content Development team and external agencies to develop digital campaign contents
Brief external agencies including creative, digital and media planning agencies to deliver campaign activity against brief
Oversee campaign execution and manage performance against agreed campaign activity
Carry out post campaign analysis to report KPIs and distribute learning for future campaigns
Develop social media strategy and implement social media plan/initiatives
Subject Matter Expert (SME) for all engagement with social media vendors
Work with the Strategic Planning Lead to develop social media KPIs & Metrics
Develop and manage guidelines for social strategies for FirstBank’s products
Coordinate activities of the Social Media Officers / Army
Leverage social listening to protect FirstBank brand and leverage listening insights on brand perception and customer characteristics and preferences to inform overall customer experience
Oversee development of social media messaging calendars and monitor calendar execution
Monitor social media performance and develop action plan for continuous improvement

Job Requirements
Education

Graduate degree in Marketing, Social Sciences and/or Information Technology or related discipline
Professional Diploma in Digital Marketing will be an added advantage or the relevant

Experience:

7+ years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing. Experience in financial services, product management and investment banking/asset management will be an added advantage
Work experience in a Digital Lab, FCMG, TeleComs industry will be an added advantage

Certification:

Certified Facebook Ads Buying Professionals in Africa
Certified Google Ads and Digital Sales Specialist
Advertising Practitioners Council of Nigeria (APCON)
National Institute of Marketing Nigeria (NIMN)
Digital Marketing
Nigerian Institute of Management (NIM)
Chartered Institute of Marketing (CIM)
Nigerian Institute of Public Relations (NIPR)
Any or more of these will be an added advantage.

5) Job Title: Market Service Coordinator, Corporate Responsibility & Sustainability

Ref No: 20000030
Location: Lagos
Job: MKTING & REL MGT
Organization: MD/CE DIRECTORATE
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective (s)

To support the team in implementing the Group’s Corporate Responsibility & Sustainability (CRS) proposition and initiatives
To coordinate the process of data gathering for the production of the Group’s Corporate responsibility & sustainability report; ensuring it meets global best practice and standards

Duties & Responsibilities

Support the Unit Head to drive the implementation of the Group’s CRS Initiatives working towards possible cost and sustainability savings.
Work with Group and business functions to align the sustainability agenda with business goals, as well as ensuring adherence to global best practices.
Support the team in external and internal stakeholder engagement in delivering to the Group CRS agenda. The stakeholders include staff, government, community leaders, NGOS, Media and corporate entities.
Conduct research into corporations, non-profits and competitors to keep the Bank abreast of Corporate responsibility and sustainability trends by using a range of different methods.
Ensure effective communication with all project stakeholders to ensure they are fully updated with the project’s progress.
Work with Unit head, ensure compliance with the CRS and other sustainability policies through cross functional engagement with all departments working with business heads to lead effective stakeholder engagement programmes.
Guide and direct vendors and third parties in achieving FirstBank’s social investment Objectives.
Coordinate implementation of the Bank’s financial literacy programs spread across secondary schools in Nigeria.
Preparation of Sustainability reports- in line with global reporting standards to national and global regulatory bodies.
Review and recommend incoming proposals that identify with the Bank’s social causes for support thereby strengthening relationships.

Job Requirements
Education:

Minimum Education: A minimum of first degree in Social Sciences including International Relations; Corporate Sustainability or related disciplines. A legal background is an added advantage.

Experience:

Minimum experience: 7-10 years significant experience to include the Not-for-Profit sector; Banking; or Telecommunications sectors is required

Professional Qualifications/certifications
Professional membership of at least 2 (local and foreign) of the following:

Association of Sustainability Professionals (Nigeria)
Institute of Corporate Responsibility & Sustainability UK
International Society of Sustainability Professionals, USA.

6) Job Title: Senior Analyst (Analytics, Integration and Reporting – MIS)

Ref No: 2000002O
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Banking Officer Grade Range – To: Assistant Manager

Job Objective(s)

Take ownership of data analysis activities and working closely with end users (both internal and external clients) to translate requirements into data-driven applications and data visualisation solutions (e.g. reporting and dashboards)
Responsible for data injection, transformation, analysis and visualisation
Responsible for design and implementation of medium to large custom application data models

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Assist development lead in all activities with respect to application development & management operations and support
Contribute to planning the introduction of new application systems
Develop high-level designs of systems
Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Perform coding duties according to the functional and technical specifications in order to solve a business problem
Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
Ensure that developed solutions are peer reviewed and formally documented
Assist in maintaining, supporting and upgrading existing IT systems and applications
Design, code, test, and document web application software
Participate in the customisation of application packages
Ensure that solutions meet requirements outlined in the design documentation
Ensure accuracy and timeliness in delivery of reports
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports

Job RequirementsEducation:

Minimum of a first degree or its equivalent in a business /IT related discipline
At the minimum, possession of one recognised data analytics certification ISO 8000, CIMP, CBIP etc.
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

6+ years of experience in designing, developing and delivering solutions.

7) Job Title: Team Lead, Quality Management

Ref No: 2000002T
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective(s)

Responsible for developing, maintaining and communicating quality concepts to enhance the quality management, business processes, applications, systems and infrastructure. Support and sustain continuous improvement efforts
Supervise the execution and documenting of tests necessary to ensure that application and technical environment meets performance requirements (technical and functional) and freedom from defects

Duties & Responsibilities

Assist with establishing and maintaining IT Quality Assurance Framework
Ensure quality standards, test procedures and methodology are adhered to
Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
Identify solutions for quality and compliance, as well as determine improvements to areas of operations
Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
Develop and maintain overall approach to project/software version control
Measure and monitor performance of quality management using defined KPIs
Work with Process and Methods to develop and maintain quality policy and procedure documents
Identify and evaluate continuous process improvement opportunities and make timely recommendations for corrective and preventive action (CAPA) for deficiencies encountered
Support implementation of CAPA and monitor effectiveness
Actively benchmark internal and external organizations, to further expand knowledge/skills and identify improvement opportunities for the organization
Supervise the testing and analysis of each component/phase of the systems development life cycle including the project requirements, design and programs
Work with project managers to plan, manage and track quality test plan
Communicate results from testing
Conduct quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
Provide leadership and technical guidance to reports
Conduct quality audits

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

8+ years of experience in IT quality management
4+ years of management experience.

8) Job Title: Senior Analyst, Performance Testing

Ref No: 2000002U
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Banking Officer Grade Range – To : Deputy Manager

Job Objective(s)

Performing, Controlling and monitoring all performance testing activities to ensure solutions are deployed that meet the expectations of our customer and are stable, predictable, and sustainable. Manages all performance testing activities and processes for the team.

Duties & Responsibilities

Analyze performance testing requirement and coordinate performance testing initiatives with development, infrastructure and operations team.
Document, implement, monitor, and enforce all processes and procedures for performance testing established, as per standards defined by the organization.
Drive efforts on performance testing, includes planning, hands-on scripting to test execution and oversight of other resources working on automation.
Creating test plan, test schedules, test milestones, test status documents.
Developing scripts, designing test scenarios, test execution, monitoring, analyzing results and reporting performance bottlenecks.
Manage multiple projects, supervising activities of team members to ensure quality deliverable in timely manner
Ensure that the test environment is put into place before test execution and managed during test execution.
Review the test cases and test data generated by the Test Analysts and get them to address the review comment
Track the new/ updated requirements in the project and modify testing artifacts accordingly
Schedule the tests for execution and monitor, measure, control and report on the test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.
Track the assigned tasks with respect to the test plan and the project schedule
Re-assign the testing tasks as required
Escalate and obtain resolution of the issues related to the test environment and team
Consolidation of test results and reporting such to the concerned stakeholders
Gather Test Metrics as specified in the Test Strategy
Mentor junior team members, provide technical solutions generate alternative of challenges.
Drive standards for performance testing practices
Perform any other duties as may be assigned by the Unit Head, Testing and Quality Assurance

Job Requirements
Education:

Minimum Education: First degree in Computer Science / Engineering, Systems Engineering or Business-related discipline with strong Information Systems component.

Experience:

Must have a minimum 5 years Testing and/or Development experience.
Strong knowledge of system testing best practices and methodologies.

9) Job Title: Technical Delivery Manager

Ref No: 2000002V
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Manager Grade Range – To : Assistant General Manager

Job Objective(s)

Coordinate and control execution and delivery of all aspects of IT projects. This includes project planning, execution, timing, functionality, quality, communication and cost.
Monitor and manage the critical path, contingencies, scope changes and budget both labor and non-labor resources for all IT projects
Ensure that projects are aligned with defined IT standards and strategies

Duties & Responsibilities

Conduct feasibility studies and confirm results with business units to facilitate decision making
Prioritize and approve projects
Work with EA office to estimate the impact of new or modified services in terms of cost, capacity, contingency, infrastructure and resources
Consult with EA and IT leadership to ensure strategic alignment of project portfolio with business strategy and objectives
Support the portfolio management decision process through the creation of project charters, scopes, risk assessments, budgets and IT Value (ROI, IRR) discussions
Manage the scope change process and issue identification/resolution with all stakeholders
Identify and anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation to senior management and across business units
Manage project risk and change management
Lead assessment of inter-project dependencies and gauge the financial impact and risk of the project
Define project quality standards and ensure compliance
Define project performance standards and provide feedback for project team members
Monitor and communicate status to senior leadership. Communicate and incorporate feedback from customers.
Facilitate measurement and reporting of value achieved and business benefits realized through programs and projects
Supervise project managers/Technical Account Managers responsible for delivery of the constituent workstreams within programs
Serve as a member of the IT Programmes and Architecture governance Committee

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

12+ years of program management experience
8+ years of management experience with 3+ years spent in a senior management role.

10) Job Title: Unit Head, Application Development

Ref No: 2000002W
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Deputy Manager Grade Range – To : Principal Manager

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
To define what is the service effect , how will it be delivered and how will it be consumed by users
To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Assist development lead in all activities with respect to application development & management operations and support
Contribute to planning the introduction of new application systems
Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Ensure that developed solutions are peer reviewed and formally documented
Assist in maintaining, supporting and upgrading existing IT systems and applications
Participate in the customisation of application packages
Design technical solution including high level (entity – relationship, data flow) to low level(field structures, database schemas) design
Develop technical design that will support the development, execution and operations of the service.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Create the service development plan. Review and agree with users
Build, configure or customize the technical solution (technical code components and services)
Ensure compilation of code and components into application.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Develop technical design that will support the development, execution and operations of the service.
Ensure that solutions meet requirements outlined in the design documentation
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

10+ years of experience in designing, developing and delivering solutions
5+ years in managerial position.

11) Job Title: Analyst, Testing

Ref No: 2000002J
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer

Job Objective(s)

To improve and ensure all application is at optimal performance before deployment to production. Ensuring that defined business performance is delivered on all solutions.

Duties & Responsibilities

Review and analysis of non-functional requirement document to extract application requirement metrics
Analyze critical business scenario to design a performance test workload
Analyze application SLA
Develop test script
Enhance script by creating/ implementing
Parameterization
Checkpoints
Transactions
Reusable functions
Correlations
Actions / Blocks
Iterations
Pacing.
Think Time
Designing workload model
Execute performance test
Monitor test execution
Analyze the test result
Recommend performance tuning
Issue performance test report

Qualifications
Education

Minimum of a First Degree or its equivalent in a Business / IT related discipline

Experience:

Post-NYSC.

12) Job Title: Team Lead, End User Support

Ref No: 2000002H
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Principal Manager

Job Objective(s)

To ensure Optimal Utilizations of Our Alternative Delivery Channels Particularly ATM/POS by Our Esteem Customers and by Extension Increase The bottom-line
Coordinate the provision of adequate first level support to users of ATMs and POS
Manage the ATM/POS Support team and drive performance against agreed Service Level Agreements (SLA’s)

Duties & Responsibilities

Support, Direct, Investigate and Follow Up on Branches on ATM/POS Related Issues
Evaluate and Ensure the Implementation of Corrective Measures to Exceptions Raised by The Control Functions of the Bank
Manage the ATM Vendors and The POS PTSPs in Compliance with The Agreed Underpinning Contracts
Manage the Deployment of New Solution on The ATMs
Provide Regular Performance Reports and Analysis of ATM and POS
Ensure ATM/POS are Compliant with Regulatory requirements and other exceptions raised
Oversee daily ATM Support operations such as logging and capturing of custodians’ requests and ensuring the provision first level incident and problem-solving support
Manage the escalation of issues for resolution at appropriate levels
Establish a system to collate, categorize, and track questions and problems on ATM & POS
Monitor and track incidents reported to the service desk to the point of resolution.
Coordinates the Preventive Maintenance of ATM in quarterly basis.
Coordinate quarterly evaluations of vendors’ performance.
Prepare vendors penalty and apply same quarterly where SLA is not met
Liaise with the user support teams, and second line support teams to ensure an efficient, seamless and cost-effective approach to support
Identify, propose and participate in the implementation of new services based on trends, internal demand (e.g. business plans) and external demand (e.g. regulatory requirements)
Assist effort to define service levels for ATM services in the IT service catalogue (SLAs, OLAs, etc.)
Approves decommissioning and activation of new ATMs.
Approves deletions of decommissioned ATMs from FEP.
Direct, coordinate the provision of images and journals for CBN compliance
Monitors the ATM performance dash board and directs the resolution of offline issues
Continuously monitor and report service levels on ATMs to ensure responsiveness to users and customers.
Coordinates the implementation of new upgrades on ATMs to avoid banks’ exposure.
Monitor staff performance and align with banks goal.
Provide daily and weekly service desk reports highlighting issues and risks
Ensures that international standards on ATMs are maintained at all-time like PCIDSS.
Monitor help desk incident reports against ATMs and statistics to identify trends.

Qualifications
Education:

Minimum of a First Degree or its equivalent in a Business / IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage.

Experience:

Minimum of 7 years of experience in an IT services/ operations function
Minimum of 7 years of management experience.

13) Job Title: Analyst, Developer (.Net Developer)

Ref No: 2000002I
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer

Job Objective (s)

To assist in detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support

Duties & Responsibilities

Contribute to planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Contribute to planning the introduction of new application systems
Assist in developing high-level designs of systems
Perform coding duties according to the functional and technical specifications in order to solve a business problem
Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
Peer review solutions developed by fellow developers
Assist in maintaining, supporting and upgrading existing IT systems and applications
Assist in designing, coding, testing and documenting web application software
Participate in the customisation of application packages
Review technical constraints and performance issues of solutions

Job Requirements
Education:

Minimum of a first degree or its equivalent in a Business /IT related discipline

Experience:

1+ years of experience in designing, developing and delivering solutions.

14) Job Title: Team Lead, Database Management

Ref No: 2000002G
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Senior Manager

Duties & Responsibilities

Manage the database administrators to ensure that Installation and configuration of relevant network components for database consistency and integrity
Secures database by developing policies, procedures, and controls.
Ensuring all the data complies with legal and international regulations
Maintains database results by setting and enforcing standards and controls.
Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming.
Keeps senior technical management informed by preparing reports on system performance and problems.
Manage and develop checklists for the Installation and configuration of oracle and SQL databases following OEMs best practice
Use database management system software and tools to investigate problems and collect performance statistics and create reports for capacity management.
Carries out routine configuration/installation and reconfiguration of database and related products.
Respond to and resolve database issues Oracle and SQL and escalate to the OEMs as need arises
Perform routine performance tuning on the bank’s databases while ensuring high levels of data availability, integrity and confidentiality
Develop a monitoring tools for database growth on a weekly basis to generate Utilization Statistics for Capacity Planning and business continuity Management
Liaise with other application team leads in ensuring optimal performance of the applications through an effective database management
Management of the bank’s Enterprise backup and Recovery system while ensuring that adequate backup of data is taken and readily available for recovery and restoration in line with the bank’s information security policy
Ensure all Changes to the Configuration of the databases followed strictly the bank’s change management process and in line with the bank’s information security policy
Ensure proper documentation of all databases infrastructure processes / procedures in the Departmental Standard of Operation Document.

Qualifications
Education:

Minimum Education: First Degree in numerate disciplines; Higher Degrees/ Professional Certifications (an added advantage)

Experience:

Minimum experience – 8+ years relevant experience in database administration and management with at least 2 years in leadership position.

15) Job Title: Desk Head, Storage Administration

Ref No: 2000002E
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager Grade Range – To: Manager

Job Objective(s)

Ensuring 99.9% availability of Servers and Storage Subsystems

Duties & Responsibilities

Ensures effective monitoring of the datacenter for optimal equipment availability and performance
Review design and architecture of new solution/upgrade to ensure conformance with existing policy documents
Reviews capacity, performance, availability and other operational metrics and take appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information
Implement servers and storage capacity upgrades with Vendors
Supervise the implementation of maintenance fixes and vendor-supplied patches in accordance with the bank change management policy
Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
Responsible for creating, improving, and supporting quality IT services with optimal utilization of storage resources, ensuring Data Security
Plan and coordinate data migrations between systems and responsible for the recovery of the critical activities and processes as part of the business continuity strategy
Maintain relationship and follow up on service calls with IT vendors
Provides general oversight function for the Storage Administration team.

Qualifications
Education:

Minimum Education: First Degree in Computer Science / Engineering, Electrical and Electronic Engineering or other Science disciplines; Higher Degrees / Professional Certifications (an added advantage)

Experience:

Minimum experience – 8 years relevant experience in server / storage administration and Management.

16) Job Title: Senior Analyst, Storage Administration

Ref No: 2000002F
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Banking Officer Grade Range – To : Assistant Manager

Job Objective(s)

Ensuring 99.9% availability of Servers and Storage Subsystems

Duties & Responsibilities

Effective monitoring of the datacenter to ensure conducive environment for optimal equipment performance
Administration and Management of Unix (AIX, Linux) and Windows operating systems
Serve as second line support for supporting servers and storage related problem by providing timely response to incident management escalations
Provide a system capacity report that helps in capacity management of servers and storage
Administration and Management of the bank’s Enterprise backup and Recovery system
Closure of Audit exceptions and vulnerabilities
Implement servers and storage capacity upgrades with Vendors
Administration and implementation of maintenance fixes and vendor-supplied patches in accordance with the bank change management policy
Installation and support of enterprise middleware solution (IBM Wesphere Application Server and Oracle Weblogic Server) driving critical banking transaction platform.
Implement data migration between systems and responsible for the recovery of critical activities and processes as part of the business continuity strategy
Documentation of problems and known Errors and management of the Known Error Database(KEDB)
Administration and Management of the bank’s Enterprise Server Virtualization platform
Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.

Job Requirements
Education:

Minimum Education: First Degree in Computer Science/Engineering, Electrical and Electronic Engineering or other Science disciplines; Higher Degrees/Professional Certifications (an added advantage)

Experience:

Minimum experience – 5 years relevant experience in the banking industry with at least 3yrs in server/storage administration and Management.

17) Job Title: Analyst, IT Finance and Vendor Management

Ref No: 2000002D
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Executive Trainee Grade Range – To : Assistant Banking Officer

Job Objective(s)

Contribute to managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
Contribute to managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination

Duties & Responsibilities

Track requisitions for vendor payments, validate documentation for adequacy and initiate same for approval on iProcurement
Assist with preparation and tracking of Accruals for recurring IT payments that span over periods
Assist with reconciling or performing daily call-over various IT operating expense accounts
Contribute to preparing, coordinating, and communicating monthly financial calendar close
Assist with monitoring IT budget and liaise with Team Lead to document and track IT spend
Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
Assist with managing the operational relationship with vendors to ensure payments are processed in record time
Support to ensure supplier’s responsibilities as it relates to financial obligations during exit period are fulfilled

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC.

18) Job Title: Analyst, End-User Support ATM / POS

Ref No: 2000002C
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer

Job Objective(s)

Provide adequate support to ensure Optimal Utilizations Of Our Alternative Delivery Channels the ATMs and POS

Duties & Responsibilities

Perform daily operations to support Branches On ATM/POS Related Issues
Monitor ATM Add-ons to ensure that they are Up And Running
Attend To Incidents Logged against the team
Assist personnel transitions that may be needed to support the ATM/POS and/or process.
Work With The CEs from ATM Vendors on The Quarterly Preventive Maintenance
Monitor ATMs performance to ensure high availability nationwide
Work With The PTSPs To Increase POS Availability
Generate Report Daily, Weekly And Monthly For Review
Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed on HP Service Manager
Comply with the principles and policies in the information security hand book
Report generation for outstanding issues.

Qualifications

Minimum Education: First Degree in any Computer related discipline; Higher Degrees / Professional Certifications (an added advantage).

19) Job Title: Analyst, Performance Testing

Ref No: 2000002K
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Executive Trainee Grade Range – To : Assistant Banking Officer

Job Objective(s)

To improve and ensure all application is at optimal performance before deployment to production. Ensuring that defined business performance is delivered on all solutions.

Duties & Responsibilities

Review and analysis of non-functional requirement document to extract application requirement metrics
Analyze critical business scenario to design a performance test workload
Analyze application SLA
Develop test script
Enhance script by creating/ implementing:
- Parameterization
- Checkpoints
- Transactions
- Reusable functions
- Correlations
- Actions/Blocks
- Iterations
- Pacing
- Think Time
Designing workload model
Execute performance test
Monitor test execution
Analyze the test result
Recommend performance tuning
Issue performance test report

Job Requirements
Education :

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC.

20) Job Title: Head, IT Business Analyst

Ref No: 2000002A
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Principal Manager

Job Objective(s)

Manage the team of Business Analyst while ensuring their personal development plan is achieved.
Assign individual BAs to specific projects or tasks.
Collaborate with other IT leadership to develop strategic vision for Information Technology and help to deliver the departments overall strategy in the short and long term.
Liaise with the Technical Account Managers, Development Manager and the QA Test Manager to ensure projects are delivered to the highest standards and quality.

Duties & Responsibilities

Line management and personal development responsibilities for BA resource team.
Work with the Technical Account Managers in resource allocation for the projects in flight and in the future pipeline.
Provide guidance and direction in capturing the business requirements, stakeholder requirements, solution requirements, business process flow.
Provide guidance and direction in the creation of required project documentation by either the project framework or the PM.
Facilitate in the production and agreement of the Solution Design; incorporating the Business, IT, Technical and external vendor’s input.
Ensure that the knowledge base is transitioned from the projects team into the business; both IT and business users.
Identify and have a good working relationship with all stakeholders and business users involved within any project implementation.
Ensure required transition requirement such as training for any project is well documented and planned for
Support and coach team members through the Bank’s Business Analysis standards and processes.
Supporting the PM with the quality gate processes to ensure that deliverables and the project stays on track and to budget.
Identification and management of any risk or issues which may be noted during the project’s life span

Qualifications
Education:

Minimum of a First Degree or its equivalent in a Business / IT related discipline
Master’s Degree, MBA or a recognized professional certification will be an added advantage

Experience:

10+ years of experience in managing relationships with internal business customers
6+ years of program management and business analysis experience
5+ years of management experience with 2+ years in a senior management role.

21) Job Title: Development Chapter Lead (DevOps)

Ref No: 2000002L
Location: Lagos
Organization: IT TECH, SEC & OPS
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Manager Grade Range – To : Assistant General Manager

Job Objective(s)

Provide Strategic direction of application and solutions development
To oversee the support of all application systems while ensuring that the deployment of the IT solutions complies with the Bank’s policies

Duties & Responsibilities

Oversee the successful completion of all work assigned to the unit
Manage expectations of the unit’s internal and external customers
Clearly communicate goals, organizational philosophies, and policies and procedures to the unit members
Support BREAM in resource planning and skills management for the application solutions unit
Manage the implementation and support of the organization’s application systems
Direct efforts to work with BREAM to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
Supervise the translation of change initiatives or business/user requirements into application systems delivery
Support the articulation of user requirements in the context of business objectives through establishing and maintaining dialogue with users
Track application systems developments through suppliers/other external sources
Provide key inputs on application systems in the formulation of the IT strategy
Manage hand-over/transfer of IS solutions to operational status
Continually liaise with other IT units and business users to: understand business requirements for business applications, identify and evaluate the technical options for satisfying business requirements based on functionality, understand quality requirements, manage and report cost, etc.
Provide leadership and technical guidance to reports
Identify systems improvement opportunities by analysing best practices, technology trends

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

12+ years of experience in designing, developing and delivering solutions
10+ years of management experience with 4+ years spent in senior management role.

22) Job Title: Head, Business Application & User Experience

Ref No: 2000002N
Location: Lagos
Organization: IT TECH, SEC & OPS
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Deputy Manager Grade Range – To : Senior Manager

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
To define what is the service effect , how will it be delivered and how will it be consumed by users
To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Assist development lead in all activities with respect to application development & management operations and support
Contribute to planning the introduction of new application systems
Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Ensure that developed solutions are peer reviewed and formally documented
Assist in maintaining, supporting and upgrading existing IT systems and applications
Participate in the customisation of application packages
Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
Develop technical design that will support the development, execution and operations of the service.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Create the service development plan. Review and agree with users
Build, configure or customize the technical solution (technical code components and services)
Ensure compilation of code and components into application.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Develop technical design that will support the development, execution and operations of the service.
Ensure that solutions meet requirements outlined in the design documentation
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

10+ years of experience in designing, developing and delivering solutions
5+ years in managerial position.

23) Job Title: Business Manager, Corporate Banking Infrastructure

Ref No: 2000002A
Location: Lagos
Job: MKTING & REL MGT
Organization: Corporate Banking Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Senior Manager Grade Range – To: Assistant General Manager

Duties & Responsibilities

Generate new revenue opportunities from existing & prospective customers
Provide customers with solutions that leverage a full range of the Group’s products & services
Partner with Operations, Credit Risk & other stakeholders to provide exceptional service to Corporate customers
Collaborate with other marketing teams within his coverage area to maintain and win new mandates
Profiling of customers, conversion of incomplete records and providing market insights for strategic initiatives
Convincing and negotiating with customers to buy Corporate Banking’s Products & Services
Champion the drive for deposit mobilization, LAD, FX and enhance profitability
Manage and deepen relationships with both existing and prospective customers
Effective credit analysis, credit account management and collections
Ensure adequate staff training & development
Provide overall guidance and direction in the execution of the team’s functions and activities.
Coordinate the activities of the team and ensure adherence to the hub’s target and drive.
Ensure minimal customer (internal and external) complaints/issues and prompt resolution.
Review key team activities and performance reports, taking appropriate actions to ensure business objectives are achieved.
Prepare presentations and other marketing materials
Prepare periodic management report on activities of the team at MPR.
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements
Education:

Minimum Education: First Degree in any discipline with professional qualifications (ACA,ACCA, e.t.c)

Experience:

Minimum of ten years relevant banking experience with at least five years in a supervisory role.

24) Job Title: Relationship Manager, CBG Infrastructure

Ref No: 20000029
Location: Lagos
Job: MKTING & REL MGT
Organization: Corporate Banking Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Banking Officer Grade Range – To : Deputy Manager

Description

Manage and deepen existing relationships with existing and prospective customers
Win new accounts and resuscitate dormant relationships.
Marketing of bank’s products to meet customer needs
Initiate development of products required to meet customer needs.
Ensure efficient service and maintenance of existing customers
Structure credit facilities to meet customer needs in line with the bank’s policies
Collate and analyze marketing (customer behavioral trends) data and generate periodic reports for the attention of the branch manager
Assist the Business Manager in the preparation of MPR reports
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Qualifications

Minimum Education: First Degree in any discipline
Minimum experience – five years relevant banking experience
Strong numeric and analytical skills, and professional qualification (ACCA, ACA,) are added advantage.

25) Job Title: Team Lead, Application Development (IT Channels Development)

Ref No: 2000002S
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
To define what is the service effect , how will it be delivered and how will it be consumed by users
To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements
To manage the Channels development team to ensure that tasks are delievered within planned timeline

Duties & Responsibilities

Planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Customization of existing background service and webservices that integrate with Finacle written in Java programming language
Customization and support of Connect24 and Finacle Channel Scripts
Assist in configuration and set-up of Connect24 for various third party applications
Assist in developing prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Design technical solution including high level (entity – relationship, data flow) to low level(field structures, database schemas) design
Develop technical design that will support the development, execution and operations of the service.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Create the service development plan. Review and agree with users
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Assist in maintaining, supporting and upgrading existing IT systems and applications
Ensure that solutions meet requirements outlined in the design documentation
Ensure accuracy and timeliness in delivery of reports
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

7+ years of experience in designing, developing and delivering solutions – specific to Channels and Connect24.

26) Job Title: Senior IT Business Analyst

Ref No: 2000002R
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Banking Officer Grade Range – To : Assistant Manager

Job Objective(s)

To work closely with the business units to gain in-depth understanding of customer’s business strategy, processes, services, roadmap and the context in which the business operates.
Understanding the documenting capabilities vis-à-vis level of documentation needed to address business challenges.
Identify opportunities to improve efficiency.

Duties & Responsibilities

Produce application solution design translated from high-level product/user requirements
Analyse business problems thoroughly using structured methods, identifying opportunities for change and improvement and their potential implications.
Seeks/obtains specialist advice on aspects of the design and area architecture alignment.
Communicates and negotiates with all relevant stakeholders (both Business and IT) to ensure a balance of usability and fit with architecture.
Communicate information relating to business analysis activities to all relevant stakeholders.
Works with process owners to understand and improve business processes, ensuring that opportunities for simplification and removal of waste are fully exploited, drawing on the support of process and change specialists where needed.
Gather, document and verify information relating to business process design and improvement assignments.
Interprets information resulting from business process design and improvement assignments.
Carry out business process design and improvement assignments.
Model business processes and functions.
Analyse business models to identify problems and opportunities for business process improvements.
Formally captures requirements and cost justifies these by tracing them to business objectives and business benefits.
Manages requirements through the project life cycle.
Work with the EA team to lead design sessions and document functional gaps and opportunities for improvement
Coordinate and drive issue resolution with cross-functional teams during the design and development process

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

6+ years of business analysis experience
4+ years of experience of leading a team of business analyst.

27) Job Title: Senior Analyst, Developer (.NET Development)

Ref No: 2000002Q
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Banking Officer Grade Range – To : Assistant Manager

Job Objective(s)

Responsible for detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Assist development lead in all activities with respect to application development & management operations and support
Contribute to planning the introduction of new application systems
Develop high-level designs of systems
Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Perform coding duties according to the functional and technical specifications in order to solve a business problem
Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
Ensure that developed solutions are peer reviewed and formally documented
Assist in maintaining, supporting and upgrading existing IT systems and applications
Design, code, test, and document web application software
Participate in the customisation of application packages
Ensure that solutions meet requirements outlined in the design documentation
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

7+ years of experience in designing, developing and delivering solutions.

28) Job Title: Senior Analyst (UI/UX Designer)

Ref No: 2000002P
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Banking Officer Grade Range – To : Assistant Manager

Job Objective(s)

Responsible for delivering the best user experience across different application interfaces (both web and mobile), which ensures customer satisfaction and loyalty. .

Duties & Responsibilities

Plan and implement new application user interface designs for both web and mobile solutions.
Optimize existing user interface designs
Create intuitive and user-friendly experience interfaces for all applications
Communicate with clients to understand their business goals and objectives
Combine creativity with an awareness of the design elements
Create prototypes for new product ideas
Test new ideas before implementing
Conduct an ongoing user research
Interpret data and provide qualitative feedback
Create user stories, personas, and storyboards
Determine information architecture and create sitemaps

Job RequirementsEducation:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

7+ years of experience in designing, developing and delivering solutions

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

FIRST BANK OF NIGERIA LIMITED JOB RECRUITMENT (28 POSITIONS)

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