IKEJA ELECTRICITY DISTRIBUTION COMPANY (IKEDC) GRADUATE & EXP. JOB RECRUITMENT (8 POSITIONS)

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Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
1) Job TItle: IT Service Manager
Location: Lagos
Reporting To: Head, IT
Job Type:  Full Time
Role Purpose
  • Responsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. Certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL.
  • Encompasses full knowledge required within the service management specialty area.
  • Typically develops process and procedure documentation that are implemented by self or team.
  • Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.
Responsibilities
  • Develops relationships with external clients and organisations to assess their technology, support, and security needs
  • Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
  • Offers innovative solutions that meet clients’ needs while remaining cost effective
  • Manages projects by creating timelines, adhering to budgets, and assigning staff members
  • Establishes client and sales goals, and tracks progress and other metrics
  • Maintains relationships with technology, software, and security vendors
  • Manages and assesses the performance of staff members who specialise in support, sales, and installation
  • Identifies staffing needs and works with human resources colleagues to pursue the hiring process
  • Maintains familiarity with current and upcoming IT equipment, services, and other developments
  • Coordinates troubleshooting, support, and service for equipment and networks when necessary
  • Upholds a sense of customer service and measures client satisfaction
  • Measures operational effectiveness and provides reports to leadership on process compliance and operational activities.
  • Ensure all IT Services, processes and procedures conform to standard best practices
Minimum qualifications
  • Bachelor’s Degree in Information Technology or Computer Science or any other related field; or MBA in information Technology management or related areas.
  • 5 to 8 years’ experience in IT Service Management
  • Experience with Customer Service, Management, Leadership, Staffing
  • Demonstrated V.3 ITIL foundations understanding.
  • Demonstrated experience in developing process documentation.
  • Demonstrated experience in developing reports and statistics using spreadsheet software.
  • Demonstrated ability to coordinate and facilitate operational meetings.
  • Demonstrated ability to develop workflow diagrams for service management areas
Technical Competencies:
  • Computing and User Support
  • Networking Administration
  • Server Administration
  • Disaster Recovery
  • Hardware Configuration
  • Application Support and Maintenance
  • Information Security
  • Expert understanding of each ITIL based
  • Service Support process (change mgt., problem management, incident management etc.)
Behavioral Competencies:
  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
  • Keen attention to detail
  • Customer – centric.
Application Closing Date
29th January, 2020.
2) Title: 2020 Young Engineers Programme

Location: Lagos
Job Type: Full time

Responsibilities
  • Successful candidates will be expected to work within the power distribution sector with experienced engineers, developing skills and experience in order to become a competent and effective professional Engineer within the Power Sector and provided with challenging job opportunities
Minimum Qualifications
  • Preferably fresh from the university but certainly with not more than 2 years’ experience, who are highly intelligent, hardworking, having the ability to apply common sense in analyzing and resolving problems and who value integrity more than wealth.
  • Minimum B.Sc. or, preferably, M.Sc. Degree in Engineering, in one of the following disciplines Electrical Engineering and Electronics Engineering from reputable Universities with a minimum of 2nd class upper
  • Must have completed NYSC
  • Maximum age of 26 years as of December 2019
Application Closing Date
21st January, 2020.
3) Job Title: Research & Product Development Supervisor
Location: Lagos
Job Type: Full time
Reporting To: Research & Product Development Lead
Role Purpose
  • Researching the energy market trends to ascertain customer needs for recommendation as a basis to identify opportunities for improved operations and revenue generation.
  • Undertaking periodic analysis for non-energy product development research, user acceptance tests (UATs), consumer surveys and consumer feedbacks
Responsibilities
  • Lead new product development projects
  • Establish and lead a team in the development of new and innovative products.
  • Work collaboratively with all stakeholders
  • Develop work processes and duration for completing assigned project tasks with the ability to identify critical dependencies and risks.
  • Have the ability to translate internal and external customer requirements into measurable performance criteria, as well as, being able to identify and resolve missing requirements.
  • Provide timely, accurate, and pertinent information and reports as required by management.
  • Effectively follow instructions to deliver requirements meeting schedule, cost, and quality targets.
  • Set aggressive goals, measures performance, and strives to go beyond what is expected.
  • Look for ways to improve processes, products and services; appropriately challenges the status quo.
  • Takes responsibility for compliance with all Quality Management System / Occupational Health & Safety systems
  • Perform other duties as assigned by the Management.
Minimum Qualifications
  • Bachelor’s degree in: Science, Social Science, Business and Engineering
  • At least 3 years relevant work experience, from related sector / organization with relevant experience in research, marketing, product development and management.
  • Demonstrable understanding of the power sector.
Technical Competencies:
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Good Data presentation skills
  • Proficiency in the research methods and statistical analysis.
  • People management skills.
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
Application Closing Date
17th January, 2020.
4) Job Title: Vendor & Outsourcing Management Officer
Location: Lagos
Job Type: Full time
Reporting To: Vendor & Outsourcing Management Supervisor
Role Purpose
  • Provide support in managing third party partners in revenue generation, customer satisfaction and business strategy communication.
  • Assist in overseeing new franchisees and provides training and information on IE business policies and procedures.
Responsibilities
  • Monitor and prepare periodic report on franchise partner(s) revenue performance, operational indices trends and challenges for management review.
  • Assist the franchise Partners in driving collections and customer satisfaction within the assigned franchise area within IE network.
  • Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
  • Ensure Key Customer Data are adequately captured
  • Ensure adherence to IE Policy, process and procedures are followed to promote meaningful communications between customers and customer care representatives.
  • Co-ordinate and monitor the activities of the IE Connect and facilitate prompt and complete dissemination of relevant information to team members.
  • Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey within the franchise area.
  • Facilitate on-boarding on new Franchise Partners employees to ensure understanding of the objectives and goals of the center, awareness of set targets/requirements and techniques and approaches required to optimize services.
  • Establish and maintain professional business relationship with customers, and stakeholders
  • Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.
  • Perform other duties as assigned by the Supervisor
Minimum Qualifications
  • Bachelor’s degree in any of the following disciplines – Science, Social Science, Business & Engineering
  • At least 1 year relevant work experience, from related sector / organization with relevant experience in data analysis, customer management, experience and marketing.
  • Demonstrable understanding of the power sector.
Technical Competencies:
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Proficiency in business management and contract law.
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Problem analysis and solving
  • Attention to detail.
  • Team player.
Application Closing Date
17th January, 2020.
5) Job Title: Head, Business Intelligence
Location: Lagos
Job Type: Full time
Reporting To: Chief Marketing Officer
Role Purpose
  • Provide business insights of Ikeja Electric customers data and technical assets as a basis to identify opportunities for improved operations and revenue generation
  • Identify potential business opportunities from non-energy related products from Ikeja Electric customer data and infrastructure.
Responsibilities
  • Perform periodic analysis of Ikeja Electric current customers based on spending patterns on electricity consumption and utilisation within IE franchise area
  • Develop quarterly reports on changing demographic and spatial spread of Ikeja Electric customers and technical assets
  • Identify potential non energy related business opportunities from Ikeja Electric huge customer database
  • Perform quarterly business intelligence on both current customer and technical data and provide potential business initiatives
  • Perform periodic scanning of the landscape with respect to population increase, commercial and industrial growth within IE network to ascertain the implications on our short to medium term plans
  • Develop Proof of Concepts (PoC) for new initiatives spurned from analysis of Ikeja Electric customer and technical data and subsequently handover to the appropriate functional unit for full implementation and roll out
  • Collaborate with both Technical and Commercial heads in identifying potential new opportunities from insights derived from Ikeja Electric customer data
  • Develop quarterly benefits realized from initiatives implemented from the use of IE customer data
  • Takes responsibility for compliance with all Quality Management System / Occupational Health & Safety systems
  • Perform other duties as assigned.
Minimum Qualifications
  • Bachelor’s degree in any of the following disciplines – Accountancy, Banking & Finance or other numerate discipline
  • At least 15 years relevant work experience, from related sector/ organization with relevant experience in data management and analytics
  • Demonstrable understanding of the power sector.
Technical Competencies:
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Good Data Analytic Skills
  • Good Data presentation skills
  • Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
Application Closing Date
17th January, 2020.
6) Job Title: Research & Product Development Officer
Location: Lagos
Job Type: Full time
Reporting To: Research & Product Development Supervisor
Role Purpose
  • Provide support in early stage research and product development concept and feasibility
  • Assist in planning, scoping and facilitating research experiments for and product development and business opportunities
Responsibilities
  • Perform periodic analysis of the power sector market landscape
  • Performs Market landscape and competitive intelligence research, databasing, and analysis.
  • Engages in Business development research for leads generation.
  • Conducts focus session for product value proposition and validation.
  • Conduct surveys and user acceptance test for product validation and approval
  • Performs technical development or operational risk assessments.
  • Participates in cross-functional R&D project meeting and related activities.
  • Ensures the research and development project milestones/tasks and timelines are on-track.
  • Coordinates and creates R&D required templates and product documentation information documents to prepare product launch though specified channels
  • Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.
  • Perform other duties as assigned by the Supervisor.
Minimum Qualifications
  • Bachelor’s degree in any of the following disciplines – Science, Social Science, Business & Engineering
  • At least 1 year relevant work experience, from related sector/ organization with relevant experience in data analysis, research and product development
  • Demonstrable understanding of the power sector
Technical Competencies:
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Proficiency in research methods and statistical analysis
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Problem analysis and solving
  • Attention to detail.
  • Team player.
Application Closing Date
17th January, 2020.
7) Job Title: Business Intelligence Lead
Location: Lagos
Job Type: Full Time
Reporting To: Head Business Intelligence and Initiative Management
Role Purpose
  • Provide business insights of Ikeja Electric customers data and technical assets as a basis to identify opportunities for improved operations and revenue generation
  • Identify potential business opportunities from non-energy related products from Ikeja Electric customer data and infrastructure
Responsibilities
  • Perform periodic analysis of Ikeja Electric current customers based on spending patterns on electricity consumption and utilization within IE franchise area
  • Develop quarterly reports on changing demographic and spatial spread of Ikeja Electric customers and technical assets
  • Identify potential non energy related business opportunities from Ikeja Electric huge customer database
  • Perform quarterly business intelligence on both current customer and technical data and provide potential business initiatives
  • Perform periodic scanning of the landscape with respect to population increase, commercial and industrial growth within IE network to ascertain the implications on our short to medium term plans
  • Develop Proof of Concepts (PoC) for new initiatives spurned from analysis of Ikeja Electric customer and technical data and subsequently handover to the appropriate functional unit for full implementation and roll out
  • Collaborate with both Technical and Commercial heads in identifying potential new opportunities from insights derived from Ikeja Electric customer data
  • Develop quarterly benefits realized from initiatives implemented from the use of IE customer data
  • Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems
  • Perform other duties as assigned by the CEO or designate
Key Result Areas:
  • Quarterly business insights Report on Ikeja Electric customer data
  • Number of new initiatives identified from Ikeja Electric database
  • Number and financial impact of initiatives designed and implemented
  • Number of non-energy related business spurned yearly
Minimum qualifications
  • Bachelor’s degree in any of the following disciplines – Accountancy, Banking & Finance or other numerate discipline
  • At least 8 years relevant work experience, from related sector/ organization with relevant experience in data management and analytics
  • Demonstrable understanding of the power sector.
Technical Competencies:
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Good Data Analytic Skills
  • Good Data presentation skills
  • Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.
Behavioral Competencies
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to detail
Application Closing Date
17th January, 2020.
8) Job Title: Energy Optimization Supervisor
Location: Lagos
Job Type: Full Time
Reporting To: Energy Optimization Lead
Role Purpose
  • Responsible for managing premium customers on dedicated feeders and transformers
  • Responsible for managing the sales of Value Added Services (VAS) products, to meet operational targets for revenues, profitability and customer satisfaction
Responsibilities
  • Support in driving efficiency in new customer acquisition and retention.
  • Support in the implementation of Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
  • Provide specialist customer engagement, service and support to premium customers with a bid to ensuring that their lifestyle and investment needs are met.
  • Identifies, evaluates and implements new customer acquisition strategies.
  • Identify emerging markets to harness opportunities for new customer acquisition and VAS products sales.
  • Marketing of Energy Optimization Services/VAS to meet customer’s needs.
  • Manage and deepen relationships with existing and prospective premium customers.
  • Initiate structure of investment to meet client’s needs.
  • Perform all other duties as assigned by the Team Lead
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Assist in Carry out any other duties as requested by the Business Manager/Commercial Manager
Minimum Qualifications
  • First degree (B.SC or HND) in Marketing, Social Sciences or any relevant field.
  • Minimum 3 years field experience in sales and marketing within the banking industry, specifically with retail experience.
  • Basic computer proficiency (MS Excel, Word, Outlook)
Technical Competencies:
  • Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Customer Focus & Support
  • Energy Loss Reduction Techniques Management
  • Revenue Assurance
  • Payment Solutions/ Strategy
  • Non-Maximum Demand (NMD) Management
  • Key Account  Management
Behavioral Competencies:
  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
Application Closing Date
17th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online 

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Copyright @2020. cmerije.com