FIRST BANK OF NIGERIA LIMITED JOB RECRUITMENT PART ONE (12 POSITIONS)

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

1) Job Title: Analyst, IT Finance and Vendor Management

Ref No: 20000010
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee
Grade Range – To: Assistant Banking Officer

Job Objective(s)

Contribute to managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
Contribute to managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination

Duties & Responsibilities

Assist with reconciling various accounts receivable and other balance sheet accounts:
- Contribute to preparing, coordinating, and communicating monthly financial calendar close
Assist with monitoring IT budget and liase with IT unit heads to document and track IT spending
Assist with facilitating the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price:
- Maintain a preferred supplier list
Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
Assist with managing the operational relationship with suppliers
Participate in supplier selection, assist in setting selection criteria and potential suppliers’ evaluation
Assist with reviewing supplier performance against defined SLAs and OLAs
Raise service improvements when needed, manage issue and resolve disputes
Assist with managing relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
Ensure fulfillment of supplier’s responsibilities during exit period

QualificationsEducation:

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC

2) Job Title: Analyst End User Support

Ref No: 2000000Z
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee
Grade Range – To: Assistant Banking Officer

Job Objective(s)

Provide adequate first level support to users of computers, peripherals, networks and office automation systems

Duties & Responsibilities

Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support:
- Escalate issues for resolution at appropriate levels
Monitor and track incidents reported to the service desk to the point of resolution
Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team:
- Enforce IT service desk policies and procedures are enforced and adhered to
Assist with management of the Incident / problem database
Continuously monitor and report service levels to ensure responsiveness of IT to business

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC.

3) Job Title: Analyst Communication, User Education and Adoption – IT Care

Ref No: 2000000Y
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee
Grade Range – To: Assistant Banking Officer

Job Objective(s)

Contribute to activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
Contribute to the development and measurement of business engagement mechanisms

Duties & Responsibilities

Contribute to the development of customer engagement and feedback mechanisms:
- Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
Ensure timely delivery of IT publications, announcements, campaigns etc.
Contribute to effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training):
- Assist with conduct of user trainings during roll-out of new or modified services and applications.
Continuously monitor and report service levels to ensure responsiveness of IT to business
Assist with development of instructional materials for user training courses
Actively engage customers to promote/ expand awareness and usage of IT services.
Involves in the IT Care and Service Monitoring activities

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC.

4) Job Title: Analyst, Testing

Ref No: 2000000X
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee
Grade Range – To: Assistant Banking Officer

Job Objective(s)

Assist with implementation, monitoring, and refinement of IT processes, policies, procedures and methods to ensure robust IT practice that complies with industry and business requirements
Performing and monitoring testing activities to ensure the quality and functionality of all Software Solutions released to the users.

Duties & Responsibilities

Assist in the evaluation and testing of software and infrastructure to ensure they function according to user requirements and conform to established guidelines:
- Engage in all test phases – system integration and functional testing & acceptance
Work with Senior Analyst/Team Lead to test and analyze each component/phase of the systems development life cycle
Work with project managers to plan, manage and track quality test plan:
- Ensure that all required testing deliverables are created including testing approach, testing scenarios, conditions and expected results, test scripts and testing control sheets
Execute formal review cycles including informal review, formal review, testing sign-off and quality assurance review
Monitor performance after implementation to ensure compliance and efficiency of operation
Act as an independent monitor to ensure application performance is tested before go-live:
- Prepares/Reviews Test Summary reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

Post-NYSC.

5) Job Title: Analyst, Channels Infrastructure

Ref Id: 20000012
Location: Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee to Assistant Banking Officer

Job Objective (s)

Provide technical expertise in the areas of channels applications and infrastructure operations
Contribute to development, maintenance and operation of the channels infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations and ensure compliance to relevant standards
Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
Perform configurations, problems, incidents, IT service continuity and supply
Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
Test, debug, document and analyze performance of channels applications and infrastructure components
Assist with channels infrastructure implementation
Provide support to all environments (production, test, QA, development, etc.)
Conduct event, fault and performance management
Fulfil service requests and perform routine maintenance and support activities

Job Requirements
Education:

Minimum of a first degree or its equivalent in a IT related discipline.

Experience:

Post -NYSC.

6) Job Title: Head, IT Applications Testing Management and Quality Assurance

Ref No: 2000000W
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager
Grade Range – To: Principal Manager

Job Objective(s)

Coordinate effort to ensure testing is effectively planned, monitored and executed and that core activities required by the Testing Framework are completed in a structured, consistent manner
Monitor across the IT department, how well the IT environment is being managed and work towards continual improvement of IT capabilities and services.
Ensure that quality is put into every aspect of IT throughout the enterprise by enhancing compliance to set standards

Duties & Responsibilities

Establish and maintain IT Quality Assurance Framework:
- Ensure quality standards, test procedures and methodology are adhered to
Coordinate the evaluation and testing of software and infrastructure to ensure that they function according to user requirements and conform to established guidelines
Responsible for all test phases – system integration and functional testing & acceptance:
- Lead effort to test and analyze each component/phase of the systems development life cycle including the project requirements, design and programs
Work with project managers to plan, manage, and track quality test plan
Ensure that all required testing deliverables are created including testing approach, testing scenarios, conditions and expected results, test scripts and testing control sheets
Execute formal review cycles including informal review, formal review, testing sign-off and quality assurance review
Engage all relevant stakeholders and secure the requisite sign-offs
Manage test environment and test data
Monitor performance after implementation to ensure compliance and efficiency of operation
Act as an independent monitor on quality matters
Recommend solutions for quality and compliance, as well as determine and coordinate improvements to areas of operations
Coordinate review of supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
Communicate the results of quality audits to IT management, explaining the impact on IT and the business
Review and approve approach to project/software version control
Work with Process and Methods to define KPIs for evaluating effectiveness of quality management
Review and approve quality policy and procedure documents
Implement quality awareness to ensure quality principles are disseminated throughout IT organisation
Review continuous process improvement opportunities, and coordinate the implementation of corrective and preventive action (CAPA) for deficiencies encountered
Provide leadership and technical guidance to reports
Coordinate quality audits
Serve as a member of the IT Services and Supplier Relationship Committee

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business / IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

8+ years of experience in IT quality management
4+ years of management experience.

7) Job Title: Team Lead, Application Development

Ref No: 2000000V
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager
Grade Range – To: Manager

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
To define what is the service effect , how will it be delivered and how will it be consumed by users
To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications:
- Assist Development Team Lead in all activities with respect to application development & management operations and support
- Assist in developing integration services to leverage on Core Systems such as Finacle, FEP and others
- Assist in developing prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Design technical solution including high level( entity – relationship, data flow) to low level(field structures, database schemas) design
Develop technical design that will support the development, execution and operations of the service.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Create the service development plan. Review and agree with users
Build, configure or customise the technical solution (technical code components and services)
Ensure compilation of code and components into application.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Assist in maintaining, supporting and upgrading existing IT systems and applications
Participate in the customisation of application packages
Ensure that solutions meet requirements outlined in the design documentation
Ensure accuracy and timeliness in delivery of reports
Review technical constraints and performance issues of all integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

7+ years of experience in designing, developing and delivering solutions on .NET Platform
Deep knowledge of SQL database programming language, both MSSQL and Oracle including SQL Language and PL/SQL
.NET Development framework – .NET Full Framework and .NET Core
.NET web development frameworks such as ASP.NET, ASP.NET MVC and ASP.NET Core
Programming language mastery at an advanced level for C#, VB.NET and Java
Detail knowledge of Service Oriented Architecture and Microservices and Implementation.
Deep knowledge of building integration services using ASP.NET WEB API and WCF
Good knowledge of Messaging Systems using Queues and Service Bus
Good knowledge of DevOps and tooling.
Advanced knowledge of Continuous Integration/Continuous Delivery Systems using source control such as TFS, Subversion, etc.
Competency with JavaScript, CSS (Bootstrap Framework) and HTML
Good working knowledge of front end web frameworks of at least of AngularJS, Knockout, ReactJs, Vue etc
Experience in Mobile application development using frameworks such as Xamarin, Ionic, PhoneGap.

8) Job Title: Analyst, Third Party Application Support

Ref No: 20000013
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range To: Assistant Banking Officer

Job Objective(s)

Provide operational support for all Third-Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
Ensure prompt and effective delivery of applications to users
Assist with application configurations and problem and incident management to ensure IT service continuity and supply
Provide support to all applications in production environment
Conduct event, fault and performance management
Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
Ensure all application issues are resolved and documented
Fulfil service requests and perform routine maintenance and support activities
Liaise with application vendors and local representatives for support and issues resolution
Assist in the preparation and documentation of processes and procedures for effective applications support and management
Ensure that new patches are tested and deployed in accordance with industry best practice
Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
Ensure that changes based on requests for change are well documented while applying change control procedures.
Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
Perform other duties as may be assigned by the Unit Head, Operation & Maintenance or Head, IT Operations & Infrastructure

Job Requirements
Education:

Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience:

Post NYSC cognate experience.

9) Job Title: Team Lead, Application Development (Analytics & Data Science)

Ref No: 2000000U
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager
Grade Range – To: Manager

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
Build solutions using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action
To drive business results with data-based insights using a variety of data mining/data analysis methods, variety of data tools, building and implementing models and creating algorithms/simulations
To build, configure and/or customise analytical solutions, based on the functional and technical specifications, to meet quality & performance requirements

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies
Assess the effectiveness and accuracy of new data sources and data gathering techniques
Develop custom data models and algorithms to apply to data sets.
Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Coordinate with different functional teams to implement models and monitor outcomes
Build, configure or customise the technical solution (technical code components and services)
Develop processes and tools to monitor and analyze model performance and data accuracy.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Participate in the customisation of application packages
Ensure that solutions meet requirements outlined in the design documentation
Ensure accuracy and timeliness in delivery of reports
Review technical constraints and performance issues of all integration solutions
Provide leadership and technical guidance to reports

Job Requirements
Education:

Minimum of a first degree or its equivalent in Statistics, Mathematics, Computer Science or another quantitative field
Masters or a recognized professional certification will be an added advantage

Experience:

5-7 years of experience manipulating data sets and building statistical models
Deep knowledge of SQL database programming language, both MSSQL and Oracle including SQL Language and PL/SQL
Strong problem solving skills with an emphasis on product development
Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights from large data sets.
Experience working with and creating data architectures.
Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
Excellent written and verbal communication skills for coordinating across teams.

10) Job Title: Analyst, Application Support – Finacle Support

Ref Id: 20000011
Location: Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee to Assistant Banking Officer

Job Objective(s)

Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
Ensure prompt and effective delivery of applications to users
Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
Fulfil service requests and perform routine maintenance and support activities
Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
Assist in closure of all internal and external audit exceptions as it relates to all core applications
Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
Generate team’s daily monitoring report
Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
Update the team’s SOP with new and modified processes and activities
Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Job Requirements
Education:

Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience

Post NYSC.

11) Job Title: Team Lead, Testing

Ref No: 2000000T
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager Grade Range To: Manager

Job Accountabilities

Responsible for implementation, monitoring, and refinement of IT processes, policies, procedures and methods to ensure robust IT practice that complies with industry and business requirements
Performing and monitoring testing activities to ensure the quality and functionality of all non-core banking application software solutions released to the users.

Duties & Responsibilities

Coordinate the evaluation and testing of software and infrastructure to ensure that they function according to user requirements and conform to established guidelines
Responsible for all test phases – system, integration and functional testing & acceptance
Responsible for all efforts to test and analyze each component/phase of the systems development life cycle
Work with project managers to plan, manage and track quality test plan
Ensure that all required testing deliverables are created including testing approach, testing scenarios, conditions and expected results, test scripts and testing control sheets
Execute formal review cycles including informal review, formal review, testing sign-off and quality assurance review
Engage all relevant stakeholders and secure the requisite sign-offs
Manage test environment and test data to ensure performance of applications are tested with no security breaches
Monitor performance after implementation to ensure compliance and efficiency of operation
Act as an independent monitor to ensure application performance is tested before go-live
Communicate the results of quality application performance testing to IT Leadership and Change Manager

Job Requirements
Education:

Minimum of a first degree or its equivalent in a Business / IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

5+ years of IT testing/quality assurance.

12) Job Title: Team Lead – Quality Management

Ref No: 2000000S
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager
Grade Range – To: Manager

Job Objective(s)

Responsible for developing, maintaining and communicating quality concepts to enhance the quality management, business processes, applications, systems and infrastructure. Support and sustain continuous improvement efforts
Supervise the execution and documenting of tests necessary to ensure that application and technical environment meets performance requirements (technical and functional) and freedom from defects

Duties & Responsibilities

Assist with establishing and maintaining IT Quality Assurance Framework:
- Ensure quality standards, test procedures and methodology are adhered to
Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
Identify solutions for quality and compliance, as well as determine improvements to areas of operations:
- Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
Develop and maintain overall approach to project/software version control
Measure and monitor performance of quality management using defined KPIs
Work with Process and Methods to develop and maintain quality policy and procedure documents
Identify and evaluate continuous process improvement opportunities and make timely recommendations for corrective and preventive action (CAPA) for deficiencies encountered
Support implementation of CAPA and monitor effectiveness
Actively benchmark internal and external organizations, to further expand knowledge/skills and identify improvement opportunities for the organization
Supervise the testing and analysis of each component/phase of the systems development life cycle including the project requirements, design and programs
Work with project managers to plan, manage and track quality test plan
Communicate results from testing
Conduct quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
Provide leadership and technical guidance to reports
Conduct quality audits

Job Requirements
Education:

Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:

6+ years of experience in IT quality management
1+ years of management experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Leave your thoughts Click here to cancel the reply

Copyright