STANBIC IBTC BANK GRADUATE & EXPERIENCE JOB RECRUITMENT (12 POSITIONS)

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.


Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.


We are recruiting to fill the position below:


1) Job Title: Business Banker – Enterprise Direct


Job ID: 44286
Location: Lagos
Job Sector: Banking


Job Purpose

  • On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
  • Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

  • Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
  • Mine existing customer data to identify expansion and/or additional business opportunities.
  • On board new customers – Day 1 welcome call and Day 30 follow up call
  • Dormant/ Inactive account reactivation
  • Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
  • Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
  • Providing a central (information/ query handling) service point for SME customers
  • Ensure all queries from existing and potential customers are effectively and promptly resolved.
  • Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
  • Cross-sell additional products & services to existing customers (during re-active telephone conversations).
  • Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

  • First Degree in any relevant discipline.
  • Min 2 years of Business Banking Sales experience
  • 0 – 1 Year experience call center experience may be added advantage

 Knowledge/Technical Skills/Expertise:

  • Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
  • Ability to speak Hausa fluently.

2) Job Title: Business Banker


Job ID: 34191
Location: Lagos Mainland
Job Sector: Banking


Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educatiional Qualification:

  • Minimum of a 2.2 B.Sc Degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

3) Job Title: Relationship Manager, Commercial Banking


Job ID: 43764
Location: Kano
Job Sector: Banking


Job Purpose

  • To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
  • To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
  • To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
  • To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
  • To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities

  • In-Depth understanding of all Clients in the portfolio
  • Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other agreed initiatives
  • Relationship and Portfolio Management
  • Grow and retain a portfolio of High Value Commercial Banking relationships
  • Deliver the financial and non-financial targets for the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
  • Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets:

  • Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
  • Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
  • Quality of risk assets as measured by level of impairments.

Non-financial targets:

  • DTF ratio.
  • Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
  • TAT on client’s transactions.
  • Effective utilization of Salesforce.
  • Quality of CVCAs.
  • Quality of Credit structuring and documentation.
  • Quality of call reports, promptness of annual reviews, etc.
  • Accurate segmentation, mapping and tiering of clients in the portfolio.
  • Acquisition of profitable NTB clients.

4) Job Title: Legal Officer, Corporate & Investment Banking


Job ID: 43797
Location: Lagos
Job Sector: Banking

Job Details

  • Legal: guidance across all areas and geographies to ensure: every transaction is appropriately negotiated, documented and implemented, losses arising from litigation are minimised, and legal issues carrying negative reputational consequences are avoided.

Job Purpose

  • The Legal Officer reports to the Head, Corporate & Investment Banking Legal
  • Working closely with other Corporate & Investment Banking (“CIB”) Lawyers, the job holder will provide legal, regulatory, reputational and transactional advice and support in relation to the Client Coverage, Investment Banking, Global Markets and Transactional Products and services activities of Stanbic IBTC Bank PLC and Stanbic IBTC Capital Limited (together “Stanbic IBTC”), with the objective of assisting the business leaders of those businesses in achieving their business goals in a manner consistent with sound risk management.
  • Partnering with the CIB embedded Legal teams in the Africa Regions countries and Johannesburg and the CIB Legal team Africa Regions to ensure an aligned and consistent level of service to the business.

Key Responsibilities/Accountabilities
Provide legal support to the client coverage, investment banking, global markets and transactional products and services businesses:

  • Working closely with / and supporting the other CIB Lawyers, Head, Corporate & Investment Banking Legal and Head, Country Legal Services to provide the client coverage, investment banking, global markets and transactional products and services businesses with appropriate legal support.
  • Being a trusted, solution-driven legal advisor and value-added partner to the client coverage, investment banking, global markets and transactional products and services businesses by providing timely, commercial and judgment-based legal advice, input and oversight. This facilitates informed, risk-based decision-making by the front office stakeholders in their activities and seamless coordination and implementation of deals;
  • Engaging and working closely with external legal counsel as and when required and ensuring their accountability, cost efficiency and competitiveness and excellence in expertise and service delivery.
  • Working closely with other CIB Lawyers to identify legal risks, providing actionable, solution-orientated advice to mitigate those risks, reporting incidents of non-compliance as necessary and ensuring risks are properly understood and mitigated;
  • Where appropriate, drafting legal documentation;
  • Manage all legal implementation of transactions.

Develop and maintain strong and lasting relationships with various stakeholders across the organisation:

  • Proactively develop and manage strong working relationships with front office staff and across business units.
  • Build and maintain strong networks of internal clients and external parties.
  • Engaging and working collaboratively with deal team members in cross border and multi jurisdictions to develop a harmonised approach to common issues and policies;
  • Gain confidence of credit and other committees as a trusted legal adviser.
  • Work within the CIB Legal team but independently on transactions.
  • Build relationships with external counsel and other members of the CIB Legal team.
  • Handle difficult situations tactfully and diplomatically.

Preferred Qualification and Experience
Qualifications and Experience:

  • LLB Law Degree
  • BL Degree with at least 5 years post qualification experience with a solid technical grounding in corporate and commercial law, capital markets, banking and finance, corporate banking, syndicated loans, corporate finance and derivatives.
  • Has sound technical understanding of Nigerian law and experience in corporate and commercial law, capital markets, banking and finance, corporate banking, capital raising, syndicated loans, corporate finance and derivatives and ability to translate and apply this knowledge to optimise the Corporate and Investment Banking relationship.
  • Knowledge and awareness of the legal and regulatory frameworks in Nigeria governing various aspects of corporate and investment banking;
  • Risk Management – Understands and manages strategic and operational risk within the relevant legal agreements, including understanding and conforming to the relevant processes and procedures within Legal (Risk) and all the CIB areas.
  • Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactivity and timeous delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance.
  • Strong commercial awareness, analytical abilities and problem – solving skills sufficient to maximise the solutions available within a given regulatory and legal context;
  • Strong communication skills with the ability to effectively apply verbal, nonverbal and written communication methods to achieve desired results using a flexible interpersonal style. Demonstrates a sophisticated level of front line negotiation skills and professionalism in dealing with others.
  • Influential skills sufficient to shape the decision-making process in situations where there may be a natural resistance to the advice.
  • Strong work ethic
  • Financial literacy (basic understanding of finance and financial terminology and concepts).

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Legal Drafting
  • Legal knowledge
  • Legal compliance
  • Financial industry regulatory framework
  • Written and verbal communication
  • Risk awareness

5) Job Title: MIS Analyst


Job ID: 43942
Location: Lagos
Job Sector: Banking


Job Details

  • Finance: budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors.

Job Purpose

  • Primary responsibilities include requirements analysis, to gain an understanding of business needs to develop level of effort estimates needed for MIS reporting platform design and development for business.
  • Perform code reviews of existing MIS reports, optimize where necessary and develop technical documentation. Additional responsibility includes analyzing and fixing user queries.

Key Responsibilities/Accountabilities
Maintenance of all the MIS BI platform across the group:

  • Actively participate in the development and review of business and system
  • requirements to obtain a thorough understanding of business needs in
  • order to deliver accurate solutions.
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Analyze, facilitate, model and extract data and information from MIS systems based on users’ requirements.
  • Design application solutions that fully implement business requirements.
  • Expeditiously troubleshoot application and production issues without causing additional problems.
  • Navigating the competing needs of multiple stakeholder groups, defining an end-to-end business process that is acceptable to all groups.
  • Mapping out requirements for one or more systems to support business processes.
  • Provide updates to head, MIS Finance on work in progress, work completed, work planned, and issues potentially impacting on completion or quality level of work.

Development and Designing interactive and insightful dashboard:

  • Must have competency in BI tools such as IBM Cognos, Qlikview, Power BI, Qliksense
  • Translate business needs to technical specifications
  • Design, build and deploy BI solutions (e.g. reporting tools)
  • Maintain and support data analytics platforms (e.g. MicroStrategy)
  • Create tools to store data (e.g. OLAP cubes)
  • Conduct unit testing and troubleshooting
  • Evaluate and improve existing BI systems
  • Collaborate with teams to integrate systems
  • Develop and execute database queries and conduct analyses
  • Create visualizations and reports for requested projects
  • Develop and update technical documentation
  • Designing, developing and maintaining business intelligence solutions
  • Crafting and executing queries upon request for data
  • Presenting information through reports and visualization

Preferred Qualifications and Experience

  • First degree in Engineering/Computer Science
  • Oracle certification, ITIL will be an added advantage
  • Minimum of 5 years’ experience in Finacle, understand financial instrument and accounting
  • Minimum of 5 years’ experience in MIS Finance
  • In depth understanding Oracle, SQL Server

Technical Competencies:

  • Financial and Accounting Control
  • Interpreting Financial Statements
  • Preparing Financial Statements
  • A level of Understanding in IFRS
  • Financial Consolidation
  • Reconciling Financial Records.

Personal Skills and Qualities:

  • Willingness to undertake additional training relevant to the post.
  • Ability to communicate and liaise clearly and effectively across all levels of the organization, and with external organizations.
  • Capable of developing good understanding of complex educational developments and reporting issues.
  • Good interpersonal skills.
  • Able to scrutinize work to ensure accuracy, quality and time-management.
  • Able to confidently provide training to others, sharing skills, knowledge and experience.
  • Good organizational and administrative skills.
  • Excellent time management.
  • Ability to work both independently and as part of a team.
  • Ability to follow instructions and to understand a complex brief.

Additional Factors:

  • Ability to cope with month-end reporting activities demands.
  • Enthusiasm and commitment for the post.
  • An interest in working in the education sector.
  • Flexible approach to work and a willingness to undertake a variety of tasks and adjust hours according to the needs of the college/trust.
  • Commitment to continuous professional development and willingness to learn from experience and practice
  • Commitment to equal opportunities and safeguarding
  • Able to coordinate the development of projects which involve contributions from across a team of people
  • Ability to work flexibly to find simple output solutions to complex problems.
  • Initiative; the ability to propose changes to existing systems and reports and to foresee additional systems and reports to enhance existing ones.
  • Appreciation and interest in the value and application of data reporting systems beyond the process of construction.

6) Job Title: Relationship Manager, Commercial Banking


Job ID: 43765
Location: Kaduna
Job Sector: Banking


Job Purpose

  • To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
  • To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
  • To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
  • To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
  • To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities

  • In-Depth understanding of all Clients in the portfolio
  • Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other agreed initiatives
  • Relationship and Portfolio Management
  • Grow and retain a portfolio of High Value Commercial Banking relationships
  • Deliver the financial and non-financial targets for the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
  • Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets:

  • Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
  • Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
  • Quality of risk assets as measured by level of impairments.

Non-financial targets:

  • DTF ratio.
  • Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
  • TAT on client’s transactions.
  • Effective utilization of Salesforce.
  • Quality of CVCAs.
  • Quality of Credit structuring and documentation.
  • Quality of call reports, promptness of annual reviews, etc.
  • Accurate segmentation, mapping and tiering of clients in the portfolio.
  • Acquisition of profitable NTB clients.

7) Job Title: Relationship Manager, Commercial Banking


Job ID: 43763
Location: Abuja
Job Sector: Banking

Job Purpose

  • To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
  • To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
  • To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
  • To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
  • To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities

  • In-Depth understanding of all Clients in the portfolio
  • Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other agreed initiatives
  • Relationship and Portfolio Management
  • Grow and retain a portfolio of High Value Commercial Banking relationships
  • Deliver the financial and non-financial targets for the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
  • Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets:

  • Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
  • Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
  • Quality of risk assets as measured by level of impairments

Non-financial targets:
DTF ratio.

  • Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
  • TAT on client’s transactions.
  • Effective utilization of Salesforce.
  • Quality of CVCAs.
  • Quality of Credit structuring and documentation.
  • Quality of call reports, promptness of annual reviews, etc.
  • Accurate segmentation, mapping and tiering of clients in the portfolio.
  • Acquisition of profitable NTB clients.

8) Job Title: Relationship Manager, Commercial Banking


Job ID: 43764
Location: Kano
Job Sector: Banking


Job Purpose

  • To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
  • To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
  • To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
  • To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
  • To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities

  • In-Depth understanding of all Clients in the portfolio
  • Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other agreed initiatives
  • Relationship and Portfolio Management
  • Grow and retain a portfolio of High Value Commercial Banking relationships
  • Deliver the financial and non-financial targets for the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
  • Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets:

  • Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
  • Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
  • Quality of risk assets as measured by level of impairments.

Non-financial targets:

  • DTF ratio.
  • Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
  • TAT on client’s transactions.
  • Effective utilization of Salesforce.
  • Quality of CVCAs.
  • Quality of Credit structuring and documentation.
  • Quality of call reports, promptness of annual reviews, etc.
  • Accurate segmentation, mapping and tiering of clients in the portfolio.
  • Acquisition of profitable NTB clients.

9) Job Title: Personal Banker


Job ID: 36472
Location: Lagos
Job Sector: Banking


Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

10) Job Title: Client Service Officer


Job ID: 36477
Location: Bayelsa
Job Sector: Banking


Job Purpose

  • To render frontline service support.

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

11) Job Title: IT Project Manager


Job ID: 43536
Location: Lagos Island
Job Sector: Banking


Job Details

  • Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

  • The Project Manager must have an understanding of Project Management methodologies, contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability. He must ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
  • Ensure owners of operational actions complete them and provide regular updates to project stakeholders and team members. Involved in planning the strategy roadmap with Head of Unit to complete and actualization of deliverables. Control, update, and report financials for projects and other related costs for IT Department.

Key Responsibilities/Accountabilities
Key Responsibilities:

  • Managing project governance responsibilities (In-country & Center)
  • Managing time, resources and project budgets
  • Management of Project Governance shared folder
  • Monitoring and communication of project status and delivery
  • Ensure strict compliance to IT ‘s Standard Operating Processes
  • Any other duties as may be assigned by Department Head & Team Leader

Preferred Qualification and Experience
Qualifications and Experience:

  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
  • Preferably certified in Prince 2, PMI, PMBOK or other project management qualifications
  • Minimum of 6 years’ experience in IT Project Management

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Requirements validation
  • Financial management
  • Project management
  • Organization change management
  • IT Business Analysis
  • Configuration management

12) Job Title: Business Development Manager – SIPML


Job ID: 43241
Location: Lagos
Job Sector: Banking


Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.

Key Responsibilities
Achieve monthly sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Preferred Qualification and Experience

  • First Degree in General Social Science
  • Chartered Financial Analyst (CFA)
  • Masters Degree in Marketing
  • Minimum of five years experience with exposure in sales relationship management & leadership position
  • Minimum of five years experience with exposure in client profiling
  • Minimum of five years experience with exposure in sales relationship management
  • Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise:

  • Effective Business Communication
  • Presentation Skills
  • Compliance-Know-Your-Customer
  • Brand Management
  • Customer Understanding
  • Applications: Microsoft Office Suite
  • Compliance.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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Copyright @2020. cmerije.com