NETCOM RECRUITMENT (3 POSITIONS)

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

1) Job Title: Billing/AR Officer

Location: Victoria Island, Lagos

Purpose

  • Administer the billing and collection activities for the company to ensure customers pay on time and in full.  Reporting of company sales and revenue information, and maintain the integrity of the customer billing system.

Key Duties & Responsibilities

  • Manager invoicing activities and maintenance of customer billing software
  • Approval of Site Activity Requests
  • Daily posting of customer payments to the billing software system
  • Daily monitoring of  accounts and customer payment status to ensure accurate activation and re-activation of services
  • Follow up on customer billing queries and changes to service plans, upgrades/downgrades
  • Generation of weekly and monthly sales/revenue reports for management and financial reporting
  • Adhere to TL9000 requirements, review of all tasks and responsibilities to ensure documented procedures are followed and/or updated, with recommendations on improvements

Education and/or Professional Qualification

  • University graduate in Business or Accounting discipline.

Essential Skills/Knowledge:

  • 2 plus years experience in a billing and collections role for an international company
  • Excellent written and verbal communication skills
  • MS Office applications to an intermediate or advanced level
  • Ability to respond to customer calls and emails in an effective and timely manner
  • Industry and market knowledge of credit and collection practices.
2) Job Title: Data Centre Engineer

Location: Victoria Island, Lagos


Purpose

  • The staff is to ensure the proper running and maintenance of the Data Center.
  • To ensure that all necessary policies and procedures affecting the Data Center are generated and to ensure the enforcement and tracking of such policies and procedures and activities.

Key Duties & Responsibilities

  • Restrict and monitor access control into the Datacenter.
  • Ensure thorough cleaning and maintenance of Datacenter based on a regular schedule.
  • Procure and maintain Environmental Control Units in the Datacenter.
  • Keep proper Inventory control of the Datacenter equipment
  • Monitor, record and escalate Equipment performance in the Data Center.
  • Maintain ownership of Change Management request for the Data Center.
  • Password control for equipment in the Data Center.
  • Backup policy for the equipment in the Data Center.
  • Disaster Recovery Plan for the Data Center.
  • Labelling of equipment in the Datacenter according to the approved naming convention.
  • Create Data Center Policies
  • Update, Maintain, Enforce & Control Data Center policies.

Essential Skills/Knowledge

  • Maintenance/Monitoring of hardware equipment.
  • Maintenance of Environmental control units
  • Analytical thinking
  • Troubleshooting Skills
  • Experience with:
    • Network monitoring activities and applications.
    • Network preventive/corrective maintenance.
    • Data Center equipment and maintenance.

Desirable Skills/Knowledge

  • Ability to quickly understand and adapt to the use of new software.
  • Working knowledge of iDirect VSAT system
  • Working knowledge of Gilat VSAT system
  • Good knowledge of 3G.
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

Education and/or Professional Qualifications

  • Degree in [Engineering, Computer Science] or a related field.
  • Professional qualifications, accreditation to professional bodies.
3) Job Title: IT Support Technician

Location: Victoria Island, Lagos


Job Description
  • To support and maintain internal IT architecture. This position is also responsible for administering desktops support as well as all company servers, printers, phones, and other peripherals.
Responsibilities
  • Configures, tests, and maintains LAN/WAN equipments and related services
  • Identifies, diagnoses, and resolves network problems
  • Create and maintain comprehensive documentation for all implemented networks
  • Provide network–related user issues as escalated
  • Assist in network project design and implementations
  • Maintain and support company’s LAN/WAN environment
  • Daily maintenance and problem resolution
  • Maintain necessary documentation on both network issues and projects assigned
  • Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
  • Set-up of computers for staffs
  • Troubleshoot application and hardware issues on both user and server levels
  • Aid in maintaining that all servers/computers/peripherals are in good working condition
  • Perform servers and other computer asset maintenance (regular and ad-hocs)
  • Maintain hardware and software updated inventory
  • Resolve all application (emails, applications, etc) related issues
  • Participate in designing and implementation of various systems/application projects as requested by the client
Requirements/Experience
  • Minimum of 3 years experience in IP network maintenance and
  • Must be a team-player
  • Certification on Apple environment is a plus
  • Excellent troubleshooting skills.
Skills Required:
  • Understanding of wires and wireless basic networking
  • Ability to use an Apple Macintosh system
  • Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system & Microsoft Windows System
  • Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
  • Understanding of hardware configuration of both Apple and Windows devices is highly desirable
  • Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
  • Ability to support basic applications like MS Office and others
  • Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
  • Advanced knowledge in SNMP and other network management protocols/systems
  • Advanced knowledge in QoS principles and use of different QoS appliances
  • Able to identify network issues, propose and implement actions to resolve the problem
  • Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
  • Certifications (CCNP/CCDA/CCIP) is a plus.
Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:

Click here to apply online

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